White Hospitality (“Company”, “we”, “our” or “us”) values your privacy and is committed to protecting your personal information.
We respect your privacy and are dedicated to safeguarding it through our compliance with this policy. This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you access or use our platforms.
By accessing or using our website, applications, or services, you agree to the practices described in this Privacy Policy. If you do not agree, please refrain from using our platforms.
If you have any questions regarding this policy or your personal data, please contact us using the details provided in the Contact Us section.
We may collect personal information that you voluntarily provide, including but not limited to:
Name, email address, phone number, nationality, and residential address
Identification documents (such as Emirates ID or passport, where required)
Credit/debit card details (processed securely via payment gateways and not stored by us)
Membership or loyalty program details
Information submitted through:
Website registration
Contact or enquiry forms
Newsletter subscriptions
Careers portal and job applications
Event registrations, promotions, or competitions
Feedback, complaints, or customer care forms
We also retain records of correspondence when you contact us via email, phone, WhatsApp, or other communication channels.
When you use our platforms, we may automatically collect non-personally identifiable information such as:
Device information, browser type, operating system, IP address
Browsing behavior, usage patterns, request times, and interaction data
Website traffic statistics, location data, logs, and accessed resources
This information helps us:
Improve website performance and functionality
Customize user experience
Recognize returning users
Analyze usage trends and preferences
We use the following technologies:
Small data files stored on your device to improve usability and remember preferences.
Used for storing preferences and navigation details (not controlled by standard browser settings).
Small electronic files that help measure website and email engagement.
Cookies are used to:
Recognize users
Maintain login sessions
Customize content
Secure accounts
Analyze website performance
You may control cookie preferences through your browser settings.
We may receive personal information from:
Referral programs
Loyalty program members
Third-party booking platforms
Social media networks
Market research partners
Promotional partners
Publicly available sources
We may collect personal data from the following sources (“Platforms”):
White Hospitality websites
Emails, SMS, WhatsApp, and electronic communications
Mobile applications
Reservation services
Offline forms, surveys, and event registrations
Advertising interactions
Career portals
Third-party booking partners
Data generated internally (e.g., reservation history)
This policy does not apply to third-party websites or platforms linked to our website.
We process personal information for legitimate business purposes, including:
To reply to questions or service requests using your name, contact details, and enquiry information.
To send offers, promotions, and updates via email or SMS (with opt-out options available).
To address feedback, resolve complaints, and improve services.
To manage relationships with corporate clients, partners, and event participants.
To analyze email engagement (opens, clicks, downloads) and tailor communications.
To meet legal obligations, health and safety requirements, and defend legal claims.
To process payments securely and prevent fraudulent transactions.
To respect unsubscribe and “do not contact” requests.
You may opt out at any time via:
Email: Click “Unsubscribe”
SMS: Follow opt-out instructions
Applications: Use in-app settings
Direct Contact: Contact us directly
We do not sell or rent personal information.
We may disclose information:
To comply with legal or regulatory requirements
To government authorities upon lawful request
We retain personal information only for as long as necessary to:
Fulfill service obligations
Resolve queries or disputes
Comply with legal requirements
Data is securely deleted or anonymized when no longer required.
We implement appropriate technical and organizational measures including:
Firewalls
TLS encryption
Secure servers
Restricted access controls
Confidentiality obligations for staff
Despite best efforts, no online transmission is 100% secure. Data is shared at your own risk.
Subject to applicable laws, you may have the right to:
Access your personal data
Correct inaccurate data
Restrict processing
Request data deletion
Object to processing
Data portability
Withdraw consent
Lodge complaints with authorities
We may verify identity before processing requests.
This Privacy Policy may be updated periodically. Continued use of our platforms constitutes acceptance of any changes. Users are encouraged to review this page regularly.